“You gave me an estimate for 2200 to buy and install two toilets. Your service guy had told me that if the flange is broken, there will be an additional fee and since I have an annual plan with you, it will be about 300$ max for each toilet. I agreed to it. I had told him before that b-dget-add one, which was there, had to be reinstalled, and change the pipe for it. In the end, pipe could not be replaced because pipe he had with him, did not really fit, He said a small part I have to buy. he showed me in amazon for 10$. then he said , he can buy and do it next day ((25th june) and will charge me for that visit combined with this as this will be cheaper. he charged me some 400$ extra for that visit. He called me on 25th that part has not come. Today is 26th and I realize I have paid 400$ for a visit that is not even scheduled in your records. I want to cancel that and you to refund me that amount,.
I have been your customer for a while and have paid for annual plan too, Pleaes look. into it. thanks”
- harvi S.