“What a disaster, 2 different appointments, 2 no shows. Received a text confirmation of the appointment, I confirmed. No one shows up. Then they send me a bill for a service call they never showed up to. Technician says he tried calling, never left a message, no voicemail. Called the main number got Dane the AI. I immediately requested a transfer to a human. Magic happens, I spoke to Doug (a real person), got disconnected while on hold. Doug actually called back and left a message, kudos to Doug. Why no answer? Unknown numbers go to spam call box. Doug made an effort, He tried. The technician, Anthony never made a simple effort of leaving a message or texting. Which tells me he didn't want to do the job. Definitely confirms he's an hourly employee with zero investment in the company and it's customer service. It was an easy job, needed a snake / auger from the cleanout to the street service, 30 minutes max. I even knew the problem. The company not only lost a job, but a customer.

Guess what, I called another company spoke to a person, and they're on the way, problem solved…”