“I want to ensure you know that your air conditioning technician, Jeffrey Perry, is exceptionally professional and excellent in performing his job, as well as a dedicated problem solver. When Mr. Perry assessed my air conditioning situation and explained why the unit was not cooling, as well as what he was likely to do to fix it. He undertook his work and explained to me every step of the way what was happening, and in our initial circumstance, what was not working. He was about to give up when he spoke with my construction industry neighbors (who Mr. Perry knew from before) generated new ideas and put them to work. He successfully resolved the discharged line blockage. It seems the original builder laid the discharge lines poorly, as my pipe ended below the surface.
The most important item from the above was that Mr. Perry cared and did not want to leave me without air conditioning. It showed and you should be proud of him as a company representative.”