On the other hand, things were looking good when I was able to call on a Sunday evening and book an appointment for 8 AM Monday morning. I guess you don’t have to pay bots time and a half.
I received a phone call from. Marlon at 7:45 AM Monday morning, saying that he would be at my place within the hour. OK so this isn’t quite an 8 AM appointment but, whatever.
I waited another 90 minutes with no word from Marlon so I called and got another bot who was “so sorry” for the delay and would connect me to Dispatch right away. I was then disconnected.
I called again and got the bot who was once again so sorry for the delay and would connect me to dispatch right away. I was disconnected again.
Out of desperation, I messengered through the Facebook site and received a reply from an actual human being, who promised to get Marlon to call me.
Marlon showed up closer to 10 and when I pointed out how late he was, he said the traffic was bad. I can understand that, but I said he should have at least called me to let me know he was running late.
Like so many Gen Z people He stared at me blankly like he didn’t understand this concept.
I’m hoping that we weren’t charged for “travel time” for this visit which was close to $500 for fixing a light switch.
Paradise Lost.”
“he was prompt very nice and knowledgeable”
“Anthony Jimenez was knowledgeable, courteous, and efficient. Great experience”
“Scott Posa came to fix outdoor hose connection pipe & came promptly & on time. Super friendly & gave estimate before starting. Tolerating me watching because I love to see how services done. Repair took short amount of time, so glad I had repair done. Plumbing is a bit expensive but I know job done well. Definitely recommend Paradise.”
“Gym did a great job. He properly assessed the job. Did the work took care of everything in between and gave us good price . He was able to problem solve to avoid having to charge us more. I would highly recommend him to others”
“I want to give a big thank you to Fernando Belias! He showed up promptly with a warm greeting. I explained what my issue was and he gave me options. I decided to go with a UV light system for my hvac and I was immediately satisfied with the results. He did a thorough job with the installation and explained all follow up processes. I’m very satisfied with the service.”
“Marc Wolfe and Sharlin provided excellent service to repair our condo’s AC unit. Their communication was top notch, friendly and professional. Marc walked me through the diagnosis and fix, and explaining everything along the way and getting cool air back into our home. I would highly recommended them for anyone who needs a repair done right.”
“Jeff P. was excellent today and gave great service and ideas for upgrades. Will be doing more work with your company thanks to Jeff P!”
“We were very fortunate that Yuri was able to come to our house within an hour of our phone call. We had an emergency and didn’t think we could get someone today.
Yuri was professional and courteous. He was efficient in his work which made it much easier for us to deal with especially with guests coming tomorrow.
The problem was solved and Yuri explained the procedure used and how to deal with it in the future with Paradise.
Thank you. Grateful customers.”
“There are NO WORDS or stars to describe the initial call and response to my issue. Call taker was great. Reggie worked his butt off on a very difficult problem. He never stopped. Only to explain thoroughly to what he was seeing and doing to repair the problem. Plumbing issues are stressfull times especially when I had 90 year old parents visiting and they need to use the restroom 10 times a day.. Save yourselves the headaches and make one call and get it done fast.”