“The install was performed professionally and efficiently. However the process leading up to the install was less than stellar. I had made multiple calls inquiring about permitting and needed paperwork for the HOA. While everyone was pleasant, I did not receive any information and was frequently told someone would call me back and they did not. Then when the install was finally scheduled , it still did not happen due to lack of communication on their end. Thus it needed to be rescheduled.
This company lacks interdepartmental communication and team work and would benefit from a process improvement plan. Yami was the one that answered my questions at the end and apologized for the lack of communication. Thank you Yami. I would not recommend this company due to lack of organization and communication.”
– Susan S.