“You gave me an estimate for 2200 to buy and install two toilets. Your service guy had told me that if the flange is broken, there will be an additional fee and since I have an annual plan with you, it will be about 300$ max for each toilet. I agreed to it. I had told him before that b-dget-add one, which was there, had to be reinstalled, and change the pipe for it. In the end, pipe could not be replaced because pipe he had with him, did not really fit, He said a small part I have to buy. he showed me in amazon for 10$. then he said , he can buy and do it next day ((25th june) and will charge me for that visit combined with this as this will be cheaper. he charged me some 400$ extra for that visit. He called me on 25th that part has not come. Today is 26th and I realize I have paid 400$ for a visit that is not even scheduled in your records. I want to cancel that and you to refund me that amount,.
I have been your customer for a while and have paid for annual plan too, Pleaes look. into it. thanks”
“June 24, 2025
Demarcy, from Paradise Plumbing, came to check for a possible leak from my bathroom showers down to the condo beneath mine. No leaks were found. He also made sure that both new toilets, which he installed on May 13th, and a new Moen kitchen faucet, are secured and leak free. It makes me feel better to know that all is well with my new items. I also am happy that Demarcy makes sure that the task he does is perfect to the end; every bolt and nut is placed exactly right to prevent any leaks.
Please commend Demarcy for all his jobs well done, and Thank you Demarcy for your knowledge and expertise in the plumbing business.”
“May 12th, 2025
Demarcy, from Paradise Plumbing, came out to replace my 17 year old hot water heater. Since the new hot water heater was larger in height, he had to re-do the pipes from my water system to the height of the new water heater. It was a long and tedious job. Demarcy was able to measure and install all pipes professionally. No water leaks. I am very happy with my new hot water heater, and I am very impressed with Demarcy's knowledge in the plumbing business.
Please commend Demarcy for a job well done. He is an asset to the Paradise Plumbing business.
Thank you Demarcy!”
“Jim, replaced 2 outdated gas connections inside the house and built a new one . He made life in our house easier and safer. I depend on Paradise for all our household needs. Thank you Jim!”
“I want to ensure you know that your air conditioning technician, Jeffrey Perry, is exceptionally professional and excellent in performing his job, as well as a dedicated problem solver. When Mr. Perry assessed my air conditioning situation and explained why the unit was not cooling, as well as what he was likely to do to fix it. He undertook his work and explained to me every step of the way what was happening, and in our initial circumstance, what was not working. He was about to give up when he spoke with my construction industry neighbors (who Mr. Perry knew from before) generated new ideas and put them to work. He successfully resolved the discharged line blockage. It seems the original builder laid the discharge lines poorly, as my pipe ended below the surface.
The most important item from the above was that Mr. Perry cared and did not want to leave me without air conditioning. It showed and you should be proud of him as a company representative.”
“Everytime I use this company they never dissapoint. My technician Fernando was so professional and he got me set up with a maintenance plan for all 4 of my AC units. I look forward to scheduling a service call soon. Thank you Fernando for keeping my house cool! I truly wish every company was like them!”
“Yuri did an amazing job and explained all that he did. He also provided me a clear understanding what was wrong with the clog as well as what was wrong with the mail line as well. While I hope Yuri doesn't come back, if or when we call Paradise again, we hope its Yuri who answers the call to come.”
“Previously, a water shut off valve was installed, but it started leaking. Dillon was very polite, very thorough, and cleaned up after the job was complete, It was stress free for me, except for the guy that came before Dillon and wanted me to pay $350 to see if the leak was their problem. I dug it out myself, informed the office and then I got Dillon. He really deserves a 5 star rating. Can’t express enough about an honest repair job done by an extremely helpful Dillon. He’s the best.”
“Luis came to fix my clogged drain and was very professional and very friendly. You are lucky to have him. Great job and very happy”