I ma writing to formally commend Makr Balasco for his exemplary oversight of the complite HVAC system design and and veryshortly complete installation in my one-bedroom condominium in Fort Lauderdale , Florida..
Mark demonstrated exceptional profesionalisam troughout the projrect. Mark's communiction was consistently clear, timly and highly infomativ.
As a owner unfamilier with full HVAC instulation -and previosly relaying only on wall units-his experties and ability to guide me through each stage where invaluabel.
Mark provided a fully comprehensive, A-Z end to end service.Mark developed the system design, prepared all required plans, secured permits from City of Fort Lauderdale, and coordinated directly with my high-rise condominium's board and mangement company. Mark's abilty to mange these regulatory and logistical complexities was especialy critical given that I am an out-of towen client .
It is importnat o note while others competitors offered lower pricing , non provided experties , communiction and all -encompasing ,A-Z services that Mark delivered. Marks complite project mangement attention to details, and commitm,,ent to quality where the decisive factors in selectin Mark and Paradise Plumbing,Air & Electric for this instulatio.
I ehtent my highest recommendatio for Mark and commend the level of services he repersents on behalf of your organisatuion.
Sincearley ,
Lou S.”
“Joey V. was amazing! He came in and told me exactly what was wrong and how he was going to fix it. He did it! Then I wasn’t sure if it worked and he took the time to redo it for my peace of mind!! Great service, honesty, and professionalism! Definitely a customer for life now!!”
“We called for their service on a Saturday after our tubs filled up and bathrooms flooded. They came out within hours and diagnosed”
“Excellent service and professionalism from Fernando. Really appreciated he talked through the finer pts of maintaining my AC with things I actually needed and not selling just to sell. Will continue to use Paradise for all my AC and plumbing needs. Thanks again Fernando – you’re the best!”
“Yuri and Brig were great! Got here within the hour from calling, to repair a broken main line. They were professional, explained the process and fix the broken line pretty quick. It is a good feeling when you need help and it is quick and properly done!”
“River was fantastic. He diagnosed and fixed the problem. Very professional, polite and knowledgeable. Outstanding service.”
“he was prompt very nice and knowledgeable”
“It is really creepy dealing with AI bots.
On the other hand, things were looking good when I was able to call on a Sunday evening and book an appointment for 8 AM Monday morning. I guess you don’t have to pay bots time and a half.
I received a phone call from. Marlon at 7:45 AM Monday morning, saying that he would be at my place within the hour. OK so this isn’t quite an 8 AM appointment but, whatever.
I waited another 90 minutes with no word from Marlon so I called and got another bot who was “so sorry” for the delay and would connect me to Dispatch right away. I was then disconnected.
I called again and got the bot who was once again so sorry for the delay and would connect me to dispatch right away. I was disconnected again.
Out of desperation, I messengered through the Facebook site and received a reply from an actual human being, who promised to get Marlon to call me.
Marlon showed up closer to 10 and when I pointed out how late he was, he said the traffic was bad. I can understand that, but I said he should have at least called me to let me know he was running late.
Like so many Gen Z people He stared at me blankly like he didn’t understand this concept.
I’m hoping that we weren’t charged for “travel time” for this visit which was close to $500 for fixing a light switch.
Paradise Lost.”
“Anthony Jimenez was knowledgeable, courteous, and efficient. Great experience”
“Scott Posa came to fix outdoor hose connection pipe & came promptly & on time. Super friendly & gave estimate before starting. Tolerating me watching because I love to see how services done. Repair took short amount of time, so glad I had repair done. Plumbing is a bit expensive but I know job done well. Definitely recommend Paradise.”