“While installing the thermostat the mirror was cracked. It’s a wall mirror. Unbelievable drilling into a mirror. My calls are received by machine and I receive no response. Also the heat during the day goes up to 80 degrees. The air being circulated is from the garage which is the hottest part of our home. Help!!”
“I had a plumber come to my house to see if I had fruit flies or sewer flies and was told they were sewer flies.
The plumber sent down a camera and told me they needed to remove the dry wall to repair the pipes. I paid a deposit for this repair 1,800.
I call three time requesting a refund, no refund and the date they were suppose to provide this service as past.
I would not hire this company, it is management that is the problem. All of the technicals I have had come to my house are exceptional.
I used them several times and always had problems with them. I was giving then one last chance because I do like the technicals that work for them.
Did not work out. Do not use this company, so many better ones around. Found out that they were fruit flies and not sewer so I do believe that I was scammed.”
“Excellent! Highly recommend! Expect easy, accurate and timely scheduling, timely and professional communications and honest assessment and service!
My experience: Palm Beach County Water Utilities emailed an alert to me that my consumption was over-running by 10-30 gallons an hour.
After checking the usual suspects (toilets, faucets, garden hose, etc.) I found no visible leaks, puddles or water stains anywhere; however, the water meter was spinning and I had to shut off the main water supply line (to be clear, I had no water).
I contacted Paradise Plumbing, Air & Electric via the internet. It was a hot, late Friday afternoon on Mother's Day weekend, when my technician, George Kent, arrived. He was polite, focused, enthusiastic and knowledgeable.
Findings: Hidden leak under the floor slab. At this point the best practice is refer to a specialized leak detection company using advanced ultrasonic, etc. tools and equipment, to pinpoint and minimize potential “demolition areas”.
From 25 years of home ownership in South Florida, I know that most if not all, plumbers would leave at this point, likely charging for time and/or labor. However, George persisted to identify the hot water pipe as the culprit so that, not only could I safely access my hot water on a limited, interim basis, if necessary, I had full access to my tap water! This is a big, big deal because this type of repair doesn’t happen overnight.
The clincher: I was given a written report and No Charges! Paradise Plumbing, Air & Electric website states, in part: “No Service Fee; We don’t charge you just to have a plumber come to your home; Whether you use us or not, calls are free, and We go the extra mile, always”. All true; thank you so much!”
“Joey V was amazing and helped us get our new water heater installed and for a great price. We really appreciate his attention to detail while getting it installed quickly. I would recommend him to anyone!”
“5 star experience with Sander B who serviced my unit and got it ready for the summer heat. He was professional, skilled, friendly, and efficient. 13 year old unit looked like new when he was finished. Great job!”
“George was on time, professional and took care of my issue within 10 mins. Great service for sure.”
“Ms. Sharlin Velian provided us with exceptional customer service in putting together an appointment for someone to come out and fix my outdated water tank. Ms. Velian was able to get the paperwork and permit together in such a timely manner. She was able to get me a quick appointment with little to no wait time. Went above and beyond. An outstanding employee that deserves such praise!”
“Sharin is a real pleasure to work with, and does an outstanding job as she knows the ins & out of permitting extremely well.”
“Enrique Medina was the service technician who serviced my A/C.
He was thorough and informative with additional options to help keep my A/C in top condition. Very grateful for his expertise and professionalism. Thus far, I would highly recommend Paradise Plumbing, Air and Electric services.”